Objective:
To boldly go
Qualifications
- Executive Leadership & Transformation
- Strategic Delivery & Results
- Technical & Operational Excellence
- Customer Focus & Communication
- Personal Development & Growth
Intrinsically motivated, energetic, and results focused professional with over 25+ years of practical telecommunications and leadership experience driving transformation in telecom billing, charging, and release management.
Expertise in realizing solutions for initiatives involving material revenue with a focus on operational excellence and accomplished through the power of people leadership, process best practices and technology.
Accomplishments
- Project Management Professional
Current Work Experience
2021 -Present Bell Canada (Technology Services) Mississauga, ON
Director – IT Delivery, Technology Services
- Currently supporting a large team of highly motivated and accomplished individuals in delivering exceptional value for our customers
Certifications
- Certified Scrum Master:Agile Scrum Sep 20, 2017 Toronto ON
- PMI’s: Project Management Professional (PMP)® Mar 28, 2013 Toronto ON
- Neighbourhood Leadership Initiative: Project Development May 31, 2013 Hamilton ON
Volunteer Experience
Stinson Community Association
- Editor-In-Chief, StinZine Publication Jan 01, 2014 -Feb 28, 2015
- Co-Chair Oct 01, 2014 – Sep 30, 2015
- President Oct 01, 2013 – Sep 30, 2014
- Online Presence Chair Sep 07, 2012 – Sep 25, 2015
Creekbank Toastmasters Club Mississauga ON
- Secretary July 2013 – July 2014
- Vice President of Education July 2012 – June 2013
- President July 2011 – June 2012
- Sergeant at Arms July 2010 – June 2011
- Vice President of Public Relations July 2009 – June 2010
- Responsible for promotion of Creekbank Toastmasters Club within the Bell organization.
Formal Education
2001-2004 Mohawk College of Applied Arts and Technology Hamilton, ON
- Business Administration Diploma (3yr)
- Enterprise Business Management Diploma (2 yr)
- 2003 Recipient of the Pearson Book Award for Academic Excellence
Toastmasters International Awards
Toastmaster Advanced Communicator Bronze June 20, 2013 Mississauga, ON
- Completed Competetent Communicator & Two Advanced speech manuals
Toastmaster Advanced Leader Bronze June 8, 2012 Mississauga, ON
- Have CL, CC, served as a club office, and completed two special speeches, and a district event
Toastmaster Competent Leader June 4, 2012 Mississauga, ON
- 10 experiential projects in Listening, Critical Thinking, Giving Feedback, Time Management, Planning and Implementation, Organization & Delegation, Facilitation, Motivation, Mentoring, and Team Building
Creekbank Toastmaster of the Year December 15, 2011 Mississauga, ON
- Awarded to a member who has made the most significant contribution to the goals and mission of the club during 2012-2013. This award encompasses all aspects of Toastmasters, including communication, leadership, mentoring, club climate, helping others, and everything else which helps make our club a great one.
Toastmaster Competent Communicator June 30, 2010 Mississauga, ON
- Successful completion of 10 speeches
Board Positions
Wentworth Condominium Corporation # 508: Director Hamilton, ON
- Served September 01 2016 – July 31 2017.
Historical Work Experience
2019-2021 Bell Canada (IT) Mississauga, ON
Senior Manager, Project Management – Wireless
- Plan, support, execute and manage the IT deliverables associated with the market launch of Bell’s 5G network, including 5G onboarding, provisioning, usage processing and settlement, inventory and care operations.
- Secure and fortify key wireless IT systems, through the implementation of various security bug fixes and ensure vendor adherence to secure software delivery lifecycle management principles.
2014-2019 Bell Canada (IT) Mississauga, ON
Senior Project Manager – Wireless
- Successfully transitioned to a new role supporting wireless consumer IoT, activation provisioning, and network customer profile management system delivery accountability.
- Implemented significant organizational, technological, and process change associated with the migration of key wireline provisioning capabilities onto the wireless activation
system including:- Transformation of the activation and network customer profile management system delivery practices to leverage Secure Software Delivery Lifecycle
- Implemented significant organizational, technological, and process change associated with the migration of key wireline provisioning capabilities onto the wireless activation
- Mentor, support and coached a newly formed matrix based team in delivering an IT solution for a converged charging platform that intended to handle 8,000,000 + subscribers.
2011-2014 Bell Canada (IT) Mississauga, ON
IT Project Manager – Wireless
- Successfully delivered 1 st new product introduction project (Push to Talk) which included a net new network provisioning interface and single sign on application on time, within budget and with no major issues
- Supported LTE launch through the implementation of a Network Mediation solution used for settlement with external 3rd parties
2007-2010 Bell Canada (IT) Mississauga, ON
Business Systems Analyst
- BSA supporting all Inventory Management analysis aspects of
new HSPA Network and its associated technologies including:- Creation, delivery and support of the SIM & IMEI Management System
- Operational readiness to support launch handset and SIM OEM partners
- Conceptualized new 3rd party Retail Store Inventory Process
2005-2007 Bell Canada (Bell Systems & Technology) Mississauga, ON
Business Systems Analyst
- Work with BDI Business Clients in creating solutions to business problems faced by the organization using industry best practice analysis techniques
- Expert level knowledge in BDI’s various systems such as Fusion Point of Sale, and Iris Retail Portal
- Responsible for creating a working atmosphere that is fluid, dynamic, and one of high performance
- Involved in the entire Software Development Lifecycle such as Project Planning, Analysis, Design, and Implementation
2004 Bell Canada (Bell Systems & Technology) Toronto, ON
Business Analyst
- Managed working relationships between exCITE! Genesis and external clients (Instrumental in developing the City of Mississauga’s Online Parking Ticket Payment System)
- Used analysis and design techniques to solve business problems with information technology
- Acted as a bridge between technical and business world
1999–2005 Bell Distribution Inc. Mississauga, ON
Assistant Store Manager
- Responsible for managing one of BDI’s most profitable Corporate Store locations
Sales Professional
- Recognition for demonstration of exceptional customer service
- Consistently met and/or exceeded sales objectives while maintaining excellent customer service
- Prime consisted of troubleshooting and resolving all computer related issues within the store
- SME (Subject Matter Expert) – BDI Retail Vision
- Helped design BDI’s new one logon portal to match end user requirements (2003)
Fusion POS Coach/Trainer
- Coached and trained over 175 sales and managerial staff in 12 corporate store locations across Ontario.
- Managed trouble-ticket reports, submitting workarounds to the Business Process Team while also providing stores with follow up information
- Integrated sales coaching with POS training, in order to maximize company resources
Service Coordinator
- Developed a concise procedure manual to aid sales consultants in TelMAX POS processing, decreasing errors and eliminating inventory discrepancies.
- Conducted one-on-one training with sales consultants explaining the streamlined procedure system, while maintaining support and motivation on an ongoing basis.
Temporary Business Process Support
- Tested Fusion software, diagnosing errors/problems and creating work-a-rounds
- Maintained/updated BDI Supscription WebID database
- Creation of BDI Subscription WebID’s, with user follow up and mailings 2004